Shipping Policy

At Novaya, we're proud to serve customers across the United Kingdom with reliable and efficient shipping. Please read below for everything you need to know about how we ship your order.

1. General Shipping Information

We currently ship throughout the United Kingdom.

Shipping options, costs, and delivery times may vary depending on your location and the size or weight of your order.

2. Processing Time

Orders are typically processed within 2–3 business days (Monday to Friday), excluding weekends and holidays.

During peak seasons or promotional events, processing times may be slightly longer. We'll keep you informed of any delays.

3. Shipping Rates

Free Shipping – We offer free shipping on all orders, with no minimum purchase required.

4. Estimated Delivery Times

Here's what to expect once your order is processed:

Please note: Delivery times are estimates and may be affected by carrier delays, extreme weather conditions, or other circumstances outside of our control.

5. Shipping Restrictions

At this time, we do not ship to PO Box addresses or military addresses (APO/FPO/DPO).

6. Failed Delivery or Returned Packages

In the event of failed delivery attempts, incorrect address information, or undelivered packages, orders may be returned to us. We will contact you if this occurs and arrange a new shipment, which may incur additional shipping costs. For information about returns and refunds, please visit our Refund Policy.

7. Lost or Damaged Packages

If your package is lost or damaged in transit, please contact us immediately at support@get-novaya.com. We will work with the carrier to investigate the issue and help find a solution as soon as possible.

8. Shipping Policy Updates

We may update our shipping policy from time to time to improve our service. The latest version will always be available on this page.

(Last updated: January 20, 2026)

9. Contact Information

Store name: Novaya

Company name: Esash

Company Address: Erasmuslaan 36, 2037 LB Haarlem, Netherlands

Warehouse Address: 20 Crown St, Oxford OX4 1QG, United Kingdom

Company nr.: 93876890

Phone: +44 7474 626670

Email: support@get-novaya.com

Monday to Friday | 09:00 – 17:00 (GMT)

Saturday – Sunday | 11:00 – 16:00 (GMT)

We aim to respond to your inquiries within 24 hours.