Terms of Service
OVERVIEW
Welcome to Novaya! The terms "we", "us" and "our" refer to Novaya. Novaya operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Novaya is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.
To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our store is correct, current and complete and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all of your account activity.
SECTION 2 - OUR PRODUCTS
We have made every effort to provide an accurate representation of our products and services in our online store. However, please note that colours or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings.
All descriptions of products are subject to change at any time without notice at our sole discretion.
We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. Novaya reserves the right to accept or decline your order for any reason at its discretion.
Your order is not accepted until Novaya confirms acceptance.
Your purchases are subject to return or exchange solely in accordance with our Refund Policy.
SECTION 4 - PRICES AND BILLING
Prices, discounts and promotions are subject to change without notice.
The price charged for a product will be the price in effect at the time the order is placed and will be set out in your order confirmation email.
Unless otherwise stated, posted prices do not include taxes, shipping, handling or import charges.
SECTION 5 - SHIPPING AND DELIVERY
We are not liable for shipping and delivery delays.
All delivery times are estimates only and are not guaranteed.
We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control.
SECTION 6 - INTELLECTUAL PROPERTY
All content included in the Services, such as text, graphics, logos, images, product descriptions and other materials, is the property of Novaya or its licensors and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify or exploit any part of the Services without prior written permission.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control.
You acknowledge that we provide access to such tools "as is" and "as available" without any warranties.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Services may include materials from third parties.
We are not responsible for examining or evaluating the content or accuracy of third-party websites.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
Novaya is powered by Shopify, which enables us to provide the Services to you.
However, any sales and purchases you make in our store are made directly with Novaya.
Shopify is not responsible for any aspect of any sales between you and Novaya.
SECTION 10 - PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy.
SECTION 11 - FEEDBACK
If you submit ideas, suggestions, reviews, or other feedback, you grant us the right to use that content without restriction and without compensation.
SECTION 12 - ERRORS AND INACCURACIES
Occasionally there may be information on our website that contains typographical errors or inaccuracies.
We reserve the right to correct any errors and update information at any time without prior notice.
SECTION 13 - PROHIBITED USES
You may not use the Services for any unlawful purpose or to violate any laws in your jurisdiction.
SECTION 14 - TERMINATION
We may terminate your access to the Services at any time if you violate these Terms.
SECTION 15 - DISCLAIMER OF WARRANTIES
All products and services are provided "as is" and "as available" without warranties of any kind.
SECTION 16 - LIMITATION OF LIABILITY
To the fullest extent permitted by law, Novaya shall not be liable for any damages resulting from the use of the Services or products purchased through the store.
SECTION 17 - INDEMNIFICATION
You agree to indemnify and hold harmless Novaya and its partners from any claims arising from your violation of these Terms.
SECTION 18 - SEVERABILITY
If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will remain in effect.
SECTION 19 - ENTIRE AGREEMENT
These Terms of Service constitute the entire agreement between you and Novaya regarding the use of the Services.
SECTION 20 - ASSIGNMENT
We may transfer our rights and obligations under these Terms without notice.
SECTION 21 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales.
You and Novaya consent to the exclusive jurisdiction and venue of the courts of England and Wales.
SECTION 22 - CHANGES TO TERMS
We reserve the right to update or modify these Terms at any time.
Updates will be posted on this page.
CONTACT US
For any questions about these Terms of Service, please contact us at:
SECTION 23 - CONTACT INFORMATION
Store name: Novaya
Company name: Esash
Company Address: Erasmuslaan 36, 2037 LB Haarlem, Netherlands
Warehouse Address: 20 Crown St, Oxford OX4 1QG, United Kingdom
Company nr.: 93876890
Phone: +44 7474 626670
Email: support@get-novaya.com
Monday to Friday | 09:00 – 17:00 (GMT)
Saturday – Sunday | 11:00 – 16:00 (GMT)
We aim to respond to your inquiries within 24 hours.