Frequently Asked Questions
If you have any questions, feel free to reach out to us anytime at support@get-novaya.com
Our support hours are:
Monday – Friday: 09:00 – 17:00 (GMT)
Saturday – Sunday: 11:00 – 16:00 (GMT)
We aim to respond to all inquiries within 24 hours.
We offer a 30-day return policy. If something isn't quite right, you can contact us within 30 days of receiving your order and we'll guide you through the return process. For full details, visit our Refund Policy.
We usually process orders within 2–3 business days. After that, delivery typically takes 4–9 business days, depending on your location in the United Kingdom. We'll always keep you updated along the way so you know exactly when to expect your order. For full details, visit our Shipping Policy.
Yes! We offer free shipping on all orders across the United Kingdom, with no minimum purchase required.
Yes, you can. Once your order has been shipped, you’ll receive a tracking number by email. You can also track your order anytime directly on our Track Your Order page on the website. It’s the easiest way to stay updated on where your package is and when it will arrive.
We accept several secure payment methods including Visa, Mastercard, American Express, Apple Pay, Google Pay, Maestro, and Shop Pay. For more details, visit our Payment Policy.
Designed for Everyday Confidence
Our eyewear is made to blend style and comfort so naturally that
you can wear it every day without thinking twice.
Simple, modern designs that elevate your everyday look.
